FAQ at 9fum — Get Your Questions Answered

For initial registration, only your CPF and date of birth are required. Full identity verification (KYC) is requested before withdrawals above R$ 2,000.00 or when the system flags a need for confirmation. For this verification, you'll need to submit a photo ID — RG, CNH, or valid passport — along with proof of address issued within the last 90 days. Having these documents ready will significantly speed up your first withdrawal.

No. 9fum allows only one account per person — one CPF, one email, one phone number. Creating multiple accounts to claim the welcome bonus more than once is considered fraud and will result in the immediate suspension of all accounts involved, cancellation of balances and bonuses, and a possible report to the relevant authorities in accordance with our security policy and the Terms & Conditions.

To update personal details such as your email or phone number, contact 9fum support via the platform's chat or by emailing suporte@9fum.net. For security reasons, changes to access credentials require identity verification — you'll need to confirm your identity with a document and, in some cases, answer security questions. This prevents unauthorized third parties from modifying your information.

To close your account, contact support via chat or email at suporte@9fum.net requesting permanent closure. Before closing, any available balance must be withdrawn — unconverted bonus balances are cancelled. If the reason is difficulty controlling your betting, we recommend first considering temporary self-exclusion (30, 90, or 365 days) available in the dashboard under "Responsible Gambling". Permanent closure cannot be reversed and prevents re-registration with the same CPF.

The minimum deposit at 9fum is R$ 20.00. This amount is also the minimum required to activate the 100% welcome bonus on your first deposit. There is no set maximum deposit, but deposits above certain amounts may trigger additional verification processes in accordance with anti-money laundering regulations. The payment method must be in the same name as the account holder — third-party deposits are not accepted.

Pix deposits are usually credited within seconds. If the balance hasn't appeared after 10 minutes, check: (1) whether the payment was confirmed in your banking app — Nubank, Itaú, Bradesco, Banco do Brasil, or another; (2) whether the amount was transferred to the correct 9fum Pix key; (3) whether the transaction resulted in any error or cancellation. If the transfer was confirmed by your bank but the balance hasn't arrived, contact support via chat or by emailing suporte@9fum.net with your payment receipt.

No. 9fum does not charge any fees on deposits for the available payment methods, including Pix, boleto bancário, and card. The full amount you transfer is credited to your account. Your bank may charge its own fees for TED transfers or credit card use — these are independent of 9fum and depend on your arrangement with your financial institution.

No. For security and anti-money laundering compliance, 9fum requires that the payment method used be registered under the same name as the account holder. Deposits identified as coming from third parties are automatically returned and may trigger a security review of the account. If you don't have a bank account in your name, Pix through apps like PicPay or Mercado Pago linked to your CPF are accepted alternatives.

The most common reasons for a withdrawal pending beyond the expected timeframe are: pending identity verification (documents not yet submitted or still under review), incomplete bonus rollover (bonus balance must be converted before withdrawal), a mismatch between the payment method and the account holder's name, or a security review triggered by the system. If your withdrawal has been pending for more than 24 hours with no notification, contact support via the 9fum chat or by email at suporte@9fum.net with your request number.

Not directly. Bonus balance must be converted into real balance through the rollover before it becomes available for withdrawal. For the welcome bonus, the rollover requirement is 5× the bonus amount in bets with minimum odds of 1.50 per selection, within 30 days. You can track your rollover progress in real time on the account dashboard. Only balance that has already been converted (real balance) can be withdrawn at any time.

Withdrawals must be made to a bank account or Pix key registered in the name of the 9fum account holder — the same CPF used at registration. You may withdraw to a different bank than the one you deposited from, as long as the account is in your name. Withdrawals to third-party accounts are automatically blocked. If you're unsure which Pix key is accepted, check with support before requesting a withdrawal.

Rollover (or wagering requirement) is the total amount you need to bet in order to convert your bonus balance into real funds available for withdrawal. At 9fum, the rollover on the welcome bonus is 5×. This means you need to wager 5 times the bonus amount received, on bets with minimum odds of 1.50 per selection. Canceled bets, bets with odds below the minimum, and bets in excluded markets do not count toward the rollover. You can track your progress in real time from your account dashboard.

Yes. The 9fum welcome bonus has a validity of 30 calendar days from the date it is credited to your account. If the rollover is not completed within that period, the remaining bonus balance is automatically cancelled. The real balance you deposited remains fully available — only the unconverted bonus is removed. To make the most of your bonus, we recommend setting a deposit limit right at the start and spreading your bets across Brasileirão rounds or Libertadores matches.

Yes. 9fum runs a regular schedule of promotions that includes weekly cashback on net losses, free bets in special rounds of the Brasileirão and Copa Libertadores, reload bonuses for active customers, and exclusive promotions for members of the VIP Program. All promotions appear in the Promotions of the platform with the specific terms of each offer, including rollover, validity period, and qualifying markets.

Live betting on 9fum lets you place bets during a match in progress, with odds that update in real time based on the score, game time, and in-game events. To access it, log in and go to the "Live" section in the betting menu. Each event has specific real-time markets — match result, next goal, total goals in the second half, and more. Live odds are available while the event is in progress and may be temporarily suspended during situations with a high probability of a score change.

Asian handicap is a type of market that eliminates the draw as a possible outcome by giving one team a goal advantage or disadvantage before the match begins. For example, with a -1 handicap on Flamengo, the team must win by at least 2 goals for a bet on Flamengo to win. If they win by exactly 1 goal, the bet is refunded (push). It's a popular market among more experienced bettors because it allows for more balanced odds between teams of different levels. 9fum offers Asian handicap on most Brasileirão and Copa Libertadores matches.

In general, bets confirmed on 9fum cannot be canceled after confirmation. The system displays a bet summary before final confirmation — review your selections, odds, and stake carefully before confirming. 9fum offers a Cash Out feature on selected markets, which lets you close an active bet early for a system-calculated amount, before the final result. Cash Out can be full (closing the entire bet) or partial (closing a portion of the staked amount).

If an event is canceled before it starts or abandoned before reaching the minimum time required for a valid result, all bets on that event are voided and the staked amount is fully refunded to your account balance. In the case of a postponement, bets remain valid if the event is rescheduled within 48 hours of the original date. If the postponement exceeds that window, bets are voided and stakes returned. In multi-selection events (accumulators), the voided selection is removed and the total odds of the bet are recalculated.

RTP (Return to Player) is the percentage of total wagers a game pays back to players over time, on average. For example, a slot with a 96% RTP returns an average of R$ 96.00 for every R$ 100.00 wagered — the remaining R$ 4.00 is the house edge. RTP is calculated across millions of rounds, so it doesn't mean you'll receive exactly 96% of your bets in a single session. At 9fum, the RTP for each game is available in the title's info section. Generally, slots range from 94% to 98% RTP; live table games like blackjack can exceed 99% with basic strategy.

The standard 9fum welcome bonus is geared toward Sports Betting, and the rollover must be met primarily on markets with minimum odds of 1.50. Some casino games may contribute partially toward the rollover, but live tables and certain low-margin games may be excluded or have reduced contribution. Check the specific terms of the active promotion in your account to see which casino games qualify for rollover. 9fum also runs separate promotions for Live Casino and slots.

To enable 2FA, log in to your 9fum account, go to "Settings" and then "Security". Select "Two-Factor Authentication" and follow the instructions to link your phone. At each login, in addition to your password, you'll receive a temporary verification code on your registered phone. 2FA is strongly recommended — even if someone has your password, they won't be able to access your account without the second factor. Setup takes less than two minutes.

No. 9fum never asks for your password by email, text message, external chat, or any channel other than your official account dashboard. If you received a message requesting your credentials on behalf of 9fum, it is a phishing attempt (fraud). Do not click any links or share any information. Report it to us immediately via the platform chat or at suporte@9fum.net. If you did share your details, change your password immediately and enable 2FA.

Self-exclusion is a tool that blocks full access to the 9fum platform for a set period: 30, 90, or 365 days. Once activated, it cannot be reversed before the chosen period ends — not by the user, nor by the support team. To request it, go to "Settings" > "Responsible Gambling" > "Self-Exclusion" and select the period. You can also request it by emailing suporte@9fum.net. Learn more on our Responsible Gaming.

9fum offers the following free tools to all users: deposit limit (daily, weekly, or monthly), loss limit (automatic loss cap per period), 24-hour cooldown for limit increases, temporary break on your account (24h, 7 or 30 days) and self-exclusion (30, 90, or 365 days). Responsible gaming support is available 24/7 via chat and at suporte@9fum.net, with Portuguese-language assistance and no judgment.